Refund policy

At HanysLux, we strive to provide our customers with high-quality products and exceptional customer service. Here's our refund/return policy to help you understand how we handle refunds:

1. Refund Eligibility: To be eligible for a refund, you must contact us within 7 days of receiving your order and provide proof of the issue.

2. Refund Process: Once we receive your request for a refund, we will review your claim and notify you of the approval or rejection of your refund. If your refund is approved, we will issue a refund to your original method of payment within 7 business days.

3. Return Shipping: If you are eligible for a refund, we will provide you with a prepaid shipping label to return the item to us. You will be responsible for the shipping cost which we will deduct from your refunded amount. 

4. Non-Refundable Items: We do not offer refunds on gift cards, clearance, worn or final sale items.

5. Customer Service: If you have any questions or concerns about your order or the refund process, please do not hesitate to contact our customer service team. We will do our best to resolve any issues and ensure that you are satisfied with your purchase.

Thank you for choosing HanysLux. We value your business and will do everything we can to ensure that you are happy with your purchase.